The Fastest Way to Check Your Order
- Find your order number — it's in your confirmation email, in the format PSK-XXXXX, sent to the email address you used at checkout within minutes of ordering. (Check spam if it's not in your inbox.)
- Check your shipping email — when your order ships, we send a second email containing your tracking number and a link to the carrier's tracking page. Paste that number into the box above and you'll get the live status on 17TRACK in one click.
- Still unclear? Email us. — Send your order number (or the email address you ordered with) to jerseyhelp@hotmail.com and we'll reply with the current status within one business day.
What Each Order Status Means
| Status | What's happening | Typical duration |
|---|---|---|
| Order received | Payment confirmed, order in our queue | Within the hour |
| Processing | Your jersey is picked, checked and packed | 1–3 business days |
| Personalizing | Custom jerseys only — name & number being pressed | 3–5 extra business days |
| Shipped | Handed to the carrier; tracking is now live | — |
| In transit | Moving through the carrier network toward you | See delivery times below |
| Delivered | Marked delivered by the carrier | — |
Why hasn't my tracking number shown movement yet? Carriers scan parcels at sorting hubs, not at pickup — so a tracking number can sit "label created" for 2–3 business days after dispatch before the first scan appears. It's frustrating, but it's normal, and it doesn't mean your jersey is lost.
Typical Delivery Times
- United States: 5–10 business days after dispatch (most arrive within a week).
- Canada & UK: 7–14 business days.
- Europe, Australia, rest of world: 10–20 business days, depending on customs.
- Custom jerseys: add 3–5 business days for personalization before dispatch.
Full shipping terms, including exceptions during peak season, are on our shipping policy page.
When to Contact Us
- Tracking shows no movement for 7+ business days after dispatch.
- Tracking says "delivered" but nothing arrived (check with household members and neighbors first — carriers sometimes mark deliveries early).
- The parcel arrived damaged or with the wrong item — email us photos within 48 hours and we'll arrange a replacement under our return policy.
- You need to change your shipping address — possible only before dispatch, so email us as early as you can.
In every case, include your order number and the email address you ordered with — that lets us pull your order up immediately instead of trading emails to identify it.
Need a live status update?
Email jerseyhelp@hotmail.com with your order number — one business day reply, every time.
Email Support