This Shipping Policy explains how orders placed on Pro Sports Kit (prosportskit.com) are processed, shipped, and delivered. By placing an order, you agree to the terms below.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation (excluding weekends and public holidays).
- During peak periods (e.g., new season launches, holidays, sales events), processing may take up to 5 business days.
- You will receive an order confirmation email immediately after checkout, and a shipping confirmation email with tracking information once your order ships.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations
We ship worldwide. Standard Shipping and Expedited Shipping are available to every destination we serve, at the flat worldwide rates listed in Section 3. Certain remote regions and P.O.-box-only addresses may be excluded for expedited parcels; if we cannot ship to your address, we will contact you promptly.
We do not ship to P.O. boxes for certain large or expedited orders. If a P.O. box-only address is entered, we will contact you for an alternative.
3. Shipping Methods, Costs & Estimated Delivery
We offer simple flat-rate shipping worldwide. The rates and estimated delivery times below apply to every destination we serve; the exact rate for your order is confirmed at checkout.
3.1 Standard Shipping (Worldwide)
| Order Value | Shipping Cost | Estimated Transit Time |
|---|---|---|
| Under $49 | $7.00 | 7-15 business days |
| $49 and above | FREE | 7-15 business days |
3.2 Expedited Shipping (Worldwide)
| Method | Shipping Cost | Estimated Transit Time |
|---|---|---|
| Expedited Shipping | $12.80 | 5-10 business days |
Free shipping: Orders of $49 or more ship free worldwide via Standard Shipping. Expedited Shipping remains $12.80 regardless of order value.
Delivery times are estimates, not guarantees. They start from the date of shipment (after processing), not the date of order.
4. Order Tracking
- Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking page.
- Tracking information may take 24-48 hours to update after you receive the email.
- You can also log in to your account on our Site to view real-time order status.
- If you have not received tracking information within 5 business days of your order, please contact jerseyhelp@hotmail.com.
5. Customs, Duties & Import Taxes
For international orders outside the United States: Your order may be subject to import duties, taxes, and customs clearance fees levied by your country. These charges are not included in the product price or shipping cost displayed at checkout and are the responsibility of the recipient.
- Pro Sports Kit is not responsible for delays caused by customs processing in the destination country.
- Refusal to pay customs duties will result in the package being returned to us; in such cases, original shipping costs are non-refundable, and any return-to-sender fees may be deducted from your refund.
- For specific duty / VAT estimates, please contact your local customs office.
6. Shipping Address
- Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you realize you've entered an incorrect address, contact us within 12 hours at jerseyhelp@hotmail.com. After the order has shipped, address changes may not be possible and may incur a re-routing fee.
7. Lost, Damaged, or Stolen Packages
- Lost packages: If tracking shows "Delivered" but you have not received the package, please check with neighbors, household members, building management, and your local post office first. If still missing after 48 hours, contact us and we will file a carrier claim on your behalf. Replacements or refunds are issued after the carrier confirms the loss.
- Damaged in transit: If your package arrives visibly damaged, please take photos before opening and contact us within 7 days. We will arrange a replacement at no charge.
- Stolen packages (porch piracy): Once the carrier marks a package "Delivered," risk of loss passes to the buyer. We strongly recommend shipping to a secure address (workplace, attended mailbox, etc.) for high-value orders. We are not liable for theft after delivery is confirmed.
8. Multiple Item Orders
When you order multiple items, they may ship separately from different fulfillment centers to ensure faster delivery. You will receive a separate tracking number for each shipment, and you will not be charged additional shipping fees for split shipments.
9. Pre-Orders & Backorders
From time to time, we may offer pre-order or backorder options for items that are temporarily out of stock. Estimated ship dates will be displayed on the product page. Pre-order items are charged at checkout. You may cancel a pre-order at any time before it ships for a full refund.
10. Free Shipping Promotions
From time to time, we may offer free shipping promotions above a certain order threshold. Promotional terms are subject to change. Free shipping promotions apply to standard shipping to the destination country only; expedited shipping upgrades are billed at the regular rate.
11. Holiday & Peak Season Notice
During major holidays (e.g., Christmas, New Year, Black Friday, Thanksgiving, Chinese New Year), delivery may take longer than estimated due to carrier volume. Please order early to ensure delivery in time for holidays and special events.
12. Contact Us
For shipping-related questions, please contact us:
- Email: jerseyhelp@hotmail.com
- Subject line: "Shipping Question — Order #XXXXX"
- Response time: within 12-24 hours
This Shipping Policy is incorporated into our Terms of Service.