We want you to be happy with your purchase from ProSportsKit. If something isn't right, this policy explains how returns and refunds work.
Our after-sales promise: 30 days of free returns and exchanges from the date of delivery, plus a 365-day after-sales guarantee against quality defects on every order.
1. 30-Day Free Returns & Exchanges
You have 30 calendar days from the date of delivery to request a free return or exchange for most items — return shipping is on us. After this window, standard returns are no longer available, but quality issues may still be covered by our 365-Day After-Sales Guarantee.
| Condition | Window | Outcome |
|---|---|---|
| Unused, unwashed, tags attached, original packaging | Within 30 days of delivery | Full refund + free return shipping |
| Defective, damaged, or wrong item | Within 30 days of delivery | Full refund or free replacement + free return shipping |
| Quality issue after 30 days | Within 365 days of delivery | Covered by the After-Sales Guarantee (Section 2) |
| Used, washed, or with removed tags | — | Not eligible for refund |
| Final sale / clearance items | — | Not eligible for refund |
| Gift cards | — | Non-refundable |
2. 365-Day After-Sales Guarantee
Every order from ProSportsKit is covered by a 365-day after-sales guarantee against quality defects. If a problem appears after the 30-day return window has passed — for example:
- Stitching, seams, or hems coming apart
- Peeling, cracking, or fading prints, player names, or numbers
- Fabric defects such as holes or abnormal colour bleeding
- Zippers, buttons, or other hardware failures
simply email jerseyhelp@hotmail.com with your order number and clear photos of the issue. Once confirmed, we will offer a free replacement or a refund — in most cases you won't even need to ship the item back.
The guarantee covers manufacturing and quality defects under normal use. It does not cover damage caused by misuse, improper washing or drying, accidental damage, or normal wear and tear.
3. Eligibility Conditions
To be eligible for a return, your item must be:
- Unused and unwashed — no signs of wear, deodorant marks, makeup, perfume, or odors
- In original condition — all original tags and labels still attached
- In original packaging — polybag, box, and any included inserts
- Accompanied by proof of purchase — order number, receipt, or packing slip
Items that do not meet these conditions will be returned to you at your expense, or a partial refund (up to 50%) may be issued at our discretion for items showing minor use.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Final sale and clearance items (clearly marked at time of purchase)
- Customized or personalized jerseys
- Items that have been worn, washed, altered, or damaged by the customer
- Items missing original tags, labels, or packaging
- Items returned more than 30 days after delivery
5. How to Initiate a Return
Please follow these steps:
- Contact us first. Email jerseyhelp@hotmail.com with your order number, the item(s) you wish to return, and the reason. Returns sent without prior authorization may not be accepted.
- Receive Return Authorization. We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and the return shipping address within 2 business days.
- Package the item securely. Use the original packaging if possible. Include the RMA number inside and write it clearly on the outside of the package.
- Ship within 14 days of receiving the RMA. Ship to the return address we provide.
- Share tracking info. Email us the tracking number so we can monitor the return.
6. Return Shipping Costs
Within the 30-day return window, return shipping is free for all approved returns and exchanges:
| Reason for Return | Return Shipping Cost |
|---|---|
| Defective, damaged, or wrong item received | Free — prepaid label provided |
| Size exchange (same item, different size) | Free — one free exchange per order |
| Change of mind / no longer needed | Free — prepaid label provided |
Once your return is authorized, we will email you a prepaid return shipping label — simply print it, attach it to the package, and drop it off at the carrier location. Please package the item securely; items damaged on the return journey due to insufficient packaging may qualify only for a partial refund.
7. Refunds
7.1 Inspection
Once your return is received, please allow 3-5 business days for us to inspect the item and confirm it meets the eligibility conditions. We will notify you of the approval or rejection of your refund.
7.2 Refund Processing
If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original payment method. Please note:
- Credit/debit card refunds may take an additional 3-7 business days to appear on your statement, depending on your card issuer.
- PayPal refunds typically appear within 1-3 business days.
- Original shipping charges are non-refundable unless the return is due to our error.
7.3 Partial Refunds
In certain situations, only partial refunds are granted (if applicable):
- Items with obvious signs of use
- Items missing original packaging or tags
- Items not in their original condition due to customer damage
- Any item returned more than 30 days after delivery
7.4 Late or Missing Refunds
If you haven't received your refund after 15 business days:
- Check your bank account or payment method again.
- Contact your credit card company or bank — it may take additional time to post.
- Contact your payment processor (PayPal, etc.).
- If you've done all of this and still have not received your refund, please email jerseyhelp@hotmail.com.
8. Exchanges
We offer free size exchanges for the same item in a different size, subject to availability — exchange shipping is free in both directions within the 30-day window. To request an exchange, contact us at jerseyhelp@hotmail.com with your order number and the desired size. Exchanges for different items (e.g., different player, different team) are not supported — please place a new order and return the original item for a refund.
9. Damaged, Defective, or Wrong Items
We stand behind the quality of our products. If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery at jerseyhelp@hotmail.com
- Include your order number and clear photos of the issue (and the shipping label / packaging if damaged in transit)
- We will send a replacement at no charge, or issue a full refund including original shipping — your choice
- We will provide a prepaid return label for the defective/incorrect item
Reporting damage promptly helps us route replacements faster and supports any shipping insurance claim.
10. Order Cancellations
If you wish to cancel an order, contact us within 12 hours of placing it at jerseyhelp@hotmail.com. Once an order has been processed or shipped, it cannot be cancelled, but you may return the item per this policy after delivery.
11. EU / UK 14-Day Cooling-Off Right
If you are a consumer in the European Union or United Kingdom, you have a statutory right to cancel your order within 14 days of receiving the goods, for any reason ("cooling-off period"). To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., email) within the 14-day period. Goods must be returned within 14 days of notifying us. We will refund the price paid for the goods plus standard shipping costs (excluding any express or premium shipping surcharges) within 14 days of receiving the returned goods or proof of shipment.
12. Contact Us
For any return or refund questions, please contact us:
- Email: jerseyhelp@hotmail.com
- Subject line: "Return Request — Order #XXXXX"
- Response time: within 12-24 hours
This Refund & Return Policy is incorporated into our Terms of Service.